Eligible items can be returned within 14 days of delivery. Watches have a strict 10-day return period. Items must be returned in original condition with all original packaging and contents. A 15% restocking fee applies, and return shipping costs will be deducted from the refund. Custom engraved or prescription lenses are final sale and cannot be returned.
Yes, we do! We’re happy to offer international shipping. Shipping times and costs may vary depending on the destination, and any applicable customs fees or import charges are the responsibility of the customer.
Yes, orders can be cancelled or modified with a cancellation window of 1 hour. Depending on the timing and status of your order, fees may apply and be deducted from any refund issued. Please contact us as soon as possible if you need to make a change.
Care instructions vary depending on the product. We recommend handling watches, jewelry, eyewear, and preserved roses with care and following any specific care instructions provided with your purchase. Avoid alterations, modifications, or third-party servicing that could affect the condition of your item or its eligibility for return.
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